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Frequently Asked Storage Questions

Salem Glen Self Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions to self storage. If your questions are not answered here, please feel free to call us at 615-898-1020.

What's the difference between office hours and gate hours?
The office hours are the hours of operation for the property when the facility manager will be available to assist you with your storage needs. The gate hours are the hours your rental unit can be accessed using your assigned electronic gate code.
When can I access my unit?
You can access your unit during gate hours posted online and at the office.
What is the difference between a climate controlled and outdoor unit?
Climate controlled units are located inside and they are heated and cooled. Outdoor units have drive-up access.
Do you have moving carts available?
Push carts are available for the climate controlled units.
What is a roll-up door?
Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward. Roll-up doors are the most common door in self-storage and are bigger than most doors allowing tenants to maximize the space of their unit.
What is climate control?
Climate controlled units are cooled or heated to protect your stored belongings from the extreme temperatures.
Do you offer outdoor parking for the storage of RV/boat?
Salem Glen Self Storage does not offer outside parking for the storage of RVs and boats.
Can I buy boxes and other packing products from Salem Glen Self Storage?
Yes. Salem Glen Self Storage offers a wide variety of boxes and packing supplies.
What does "on-site" manager mean?
"On-site" manager means that an employee is onsite during office hours.
Do I get a lock when I rent a unit?
A lock is provided when a new unit is rented.
Can anybody drive onto this property or do you need a PIN number?
Salem Glen Self Storage has an electronic gate system which can only be opened by a code that is assigned to each individual tenant.
What are the payment terms?
Salem Glen Self Storage wants to make your storage experience stress-free. We can automatically charge your Mastercard®, Visa® or American Express® each month without additional fees. You can also pay with cash, check or credit card at our office or mail your check.

We also accept credit card payments over the phone.
Do you accept credit cards?
We accept several major credit cards, including MasterCard®, Visa®, or American Express®.
Do I need insurance for my stored goods?
You are responsible for those items you store at Salem Glen Self Storage and insurance for those items is availiable. We offer affordable self storage insurance options at the facility.
What kind of documentation is required to rent a storage unit?
One of the following forms of identification; state issued identification card, drivers license, or military ID.
Do I need to give you a notice when I am ready to move out?
A 10 day written notice is required prior to vacating the unit.
What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your storage needs. See our sizes and rates.

Best Services

  • Standard and Climate Controlled Units
  • On-Site Management
  • Monthly Specials
  • Coded Gate Access 365 Days a Year
  • Gate Hours - 7 days a week: 5am-Midnight
  • Office Hours - M-F: 10am-6pm, Sat: 8am-1pm

Our Standards

We offer guaranteed pricing!

"Great service and quality minded staff"... "a well maintained facility"... "Thank you"... "I will recommend Salem Glen Self Storage"...